Customer Care

20 Year Warranty

The SleepLevel 7 and SleepLevel 5 hold a 10 year full and a 10 year prorated warranty for a total of 20 years from the date of original purchase. The SleepLevel 3 holds a 5 year full and a 5 year prorated warranty for a total of 10 years from the date of original purchase. SleepLevel will replace or repair at our discretion your SleepLevel for any defects in materials or workmanship during the first TWENTY (20) or TEN (10) years respectively subject to limitations specified in this warranty.

In the event your mattress becomes defective, at our discretion, we will repair your mattress subject to a handling charge or replace the mattress.

All transportation costs are the responsibility of the purchaser. Softening of the foam or lessening of the recovery time of the visco-elastic memory foam layer can occur during the normal break in period. This is a normal characteristic of the foam and does not imply a defect, affect the purpose of or lessen the benefits from said foams.

This warranty is subject to the following limitations:

Warranty covers deterioration of the cell structure resulting in a visible indentation of the mattress greater than three quarters (0.75”) of an inch not resulting from a defect in the foundation or bed platform. Defects resulting in a splitting or cracking of the material, with normal usage and handling, are also covered.

Your SleepLevel mattress is designed to be used on a solid wood, non-spring, flat foundation or bed platform. Use or substitution of other unapproved manufacturers foundations or box spring units will void your SleepLevel mattress warranty and all other warranties expressed or implied. In the event of a claim, you may be required to provide proof of the quality and suitability of the foundation provided to your mattress.

This warranty does not apply to damage of the mattress, mattress cover or foundation due to improper installation, abuse, neglect or misuse of the product resulting in physical damage or premature breakdown of the components. Damage caused by, but not limited to, burning, cutting, tearing, moisture saturation or unsanitary conditions will void your warranty.

SleepLevel, at our discretion, reserves the right to refuse repair or replacement of any product deemed to be in an unsanitary condition.

Warranty claims are to be made at the point of purchase directly through the original dealer. Proof of Purchase is required for all warranty claims.

This warranty is valid only to the original purchaser. Resale of your mattress product is “AS IS” with “NO WARRANTY” implied or authorized by the manufacturer.

Your SleepLevel mattress cover is warranted for a period of TWO (2) years, from the original date of purchase, against defects in materials or workmanship.

Click here to send in your warranty information.